Whether you have a technical question, a compliance requirement, or you want a live walkthrough of the platform — we are based in Waterford and reply within one business day.
We keep our contact surface deliberately simple. For product and technical questions, email [email protected] — our engineering team monitors this address directly and you will hear from someone who can actually answer your question, not a support tier. For enterprise enquiries and custom pricing, use the same address and mark your subject line with 'Enterprise' so we can route it immediately to the right person. Our office at 14 The Quay is open Monday to Friday, 09:00 to 17:30, and we welcome in-person visits from prospective customers who want a live demo on a proper screen rather than a video call recording.
| Monday | 09:00 – 17:30 |
|---|---|
| Tuesday | 09:00 – 17:30 |
| Wednesday | 09:00 – 17:30 |
| Thursday | 09:00 – 17:30 |
| Friday | 09:00 – 17:00 |
| Saturday | Closed |
| Sunday | Closed |
We treat inbound conversations as seriously as we treat product quality.
Every inbound email receives a substantive reply — not an automated acknowledgement — within one Irish business day. If your question needs input from our engineering team, we copy them directly into the thread rather than making you repeat context across departments.
Request a 45-minute live demo and we will walk you through a real tenant configured for your industry vertical — not a scripted slideshow. You will see the event ingestion API, the stone-mint analytics console, and the SQL query editor operating on a dataset that resembles your own.
Enterprise evaluations frequently require security questionnaires, data processing agreements, and architecture review calls. We maintain a complete DPA template, our ISO 27001 audit summary, and our penetration test report for immediate sharing under NDA. Contact us with your requirements and we will send the relevant documents within 24 hours.
“I sent a fairly deep technical question about their schema validation behaviour on a Thursday afternoon, expecting a canned FAQ link in return. Instead I got a detailed reply from one of their engineers on Friday morning that included a working code sample. That level of pre-sales responsiveness told me everything I needed to know about how they operate as a company.”
Ciarán Flood, Principal Engineer, Harrow Digital, Limerick
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